Refund & Cancellation

Transparent guidelines for service cancellations and billing adjustments.

Due to the custom and highly technical nature of our IT consulting, architecture design, and managed services, IT Adviser maintains a strict, transparent policy regarding cancellations and refunds.

1. Cancellation of Services

Clients may request the cancellation of an ongoing service subscription (e.g., managed IT governance, monthly hosting) by providing a 30-day written notice via email to our support desk. Cancellations for fixed-scope software projects must be communicated before the commencement of the specific development milestone.

2. Refund Eligibility

Refunds are subject to the following conditions:

  • Consulting Fees: Strategic advisory and consultation hours already rendered are strictly non-refundable.
  • Digital Services: Software development, digital PR, and infrastructure design payments are non-refundable once the deployment or development phase has begun.
  • Duplicate Transactions: If you are mistakenly charged twice for the same transaction due to a technical error, a 100% refund for the duplicate charge will be issued immediately.

3. Refund Processing Timeline

If a refund is approved by our billing department, it will be processed directly through our payment partner, PayU. The credited amount will reflect in your original mode of payment (Credit Card, Debit Card, Net Banking, or UPI) within 5 to 7 business days, depending on your bank's processing times.

4. Contacting Support

For any billing disputes or cancellation requests, please contact our billing department immediately. All requests must be documented in writing.

Last Updated: August 2026